Yes! We have experienced customer service agents standing by 24/7 to assist with your travel needs. Please Call (855) 229-5934 for further assistance.
If you are having difficulties making a booking online, feel free to contact us at (855) 229-5934 to speak with a sales representative.
Customer Service is open 24 hours a day / 7 days a week. Call (855) 229-5934.
Customer Service is open 24 hours a day / 7 days a week. Please call (855) 229-5934 select.
At BookOnline, customer satisfaction is our top priority. We want our customers to have the best customer service experience in the travel space. For verified customer reviews, visit the BookOnline.com Shopper Approved page. They collect extensive reviews from our customers on Shopper Approved. Please feel free to leave one yourself as well.
Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy.
BookOnline.com does not change or modify existing nights to reservations. You can cancel your reservation either online at BookOnline.com or by calling our customer services number at (855) 229-5934. You may add a night to an existing reservation by creating a new reservation for your requested nights.
Reservations cancelled online prior to the published cancellation policy typically take 7 - 10 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your method of payment and financial institution.
All of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in the My Booking section of the website.
Visit our homepage at and enter your email address in the Newsletter box. You should begin receiving emails for upcoming specials, deals, and locations.
Unsubscribe instructions are at the bottom of the newsletter. We hate to see you go but hopefully when you begin traveling again you will renew the option to receive
We accept Visa, MasterCard, American Express, and Discover. Some properties may accept other forms of payment.
A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else's card provided you have their permission. If this is the case please mention the card holder's name, and that they have given permission for you to use their card, in the 'comments' box when you make your reservation.
Yes, you may book a reservation for someone else. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.
Yes, our secure server uses the latest and best 'Secure Socket Layer' (SSL) technology, the online industry's standard. Your personal data and credit card details are encrypted. We use a secure connection for your booking.
We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation.
Yes, all reservations booked on BookOnline.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made.
Most properties will require you provide a photo-ID along with a credit card for incidentals. Drivers Licenses and Passports can be used as photo verification.
Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to make arrangements directly with the hotel and additional charges may apply.
Long- and short-term parking rates vary by hotel. While most hotels offer free parking to their guests, many downtown and urban properties do charge a fee. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). There are many apps available to assist with parking locations and prices.
Most properties will allow additional guests to stay in the rooms for an additional charge. Please check with the hotel for their individual policies. Please note most hotels will have a maximum occupancy requirement based on bedding and room type.
Although this varies by property, typically children under 12 years of age stay for free in their parent's room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request.
Most hotels offer rollaway beds and cribs, There can be a charge associated with usage and that varies by property. Some may have restrictions on what room types will allow rollaway beds.
Some hotels offer points and reward programs, and some do not. We recommend that you inquire about points when you arrive at the hotel.
When booking a room, click on the drop-down menu for rooms and you will be given the option to select up to 8 rooms or 9+ rooms. BookOnline along with most properties consider 9 or more rooms to be a group reservation request.
BookOnline.com does not change or modify existing nights to reservations. If you have an emergency or are experience challenges with the property and a property representative is unable to resolve your concerns, then please call our customer service number at (855) 229-5934 Option #1 to speak to a customer service representative.
If you do not cancel your reservation, you will be charged for the entire stay. Please pay attention to the individual properties cancelation policy and timeline to avoid this problem.
All rates displayed are nightly and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fees, taxes, and other surcharges imposed by the hotel are not included.
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
Special Internet (promotional) Rates:
- In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date. Rest assured, BookOnline.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at (855) 229-5934 for assistance.
"Standard Rates":
- Depending on your arrival date, it takes a minimum of 24 hours before your reservation details reach the properties reservations system. Again, rest assured, BookOnline.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at (855) 229-5934 for assistance.
No. The email confirmation you receive from BookOnline.com is all you will need. It displays your BookOnline.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.
If for some reason you did not receive a confirmation receipt, give us a call at (855) 229-5934 and select to speak with a representative. Also be sure and check your junk or spam email folder sometimes confirmation emails can end up here.