Bookonline.com is an independent online travel website offering access to over 100,000 hotels worldwide
We are an independent online travel website.

FAQ

Customer Satisfaction Is Our Top Priority

Can I Book By Phone?

Yes! We have experienced customer service agents standing by 24/7 to assist with your travel needs. Please Call (844) 951-3505 for further assistance.

I'm Having Trouble With My Online Booking - What Should I Do?

If you are having difficulties making a booking online, feel free to contact us at (844) 951-3505 to speak with a sales representative.

What Are The Customer Service Center Hours And Contact Information?

Customer Service is open 24 hours a day / 7 days a week. Call (844) 951-3505.

What Are The Customer Service Hours?

Customer Service is open 24 hours a day / 7 days a week. Please call (844) 951-3505 select.

Where can I read BookOnline customer reviews?

At BookOnline, customer satisfaction is our top priority. We want our customers to have the best customer service experience in the travel space. For verified customer reviews, visit the BookOnline.com Shopper Approved page. They collect extensive reviews from our customers on Shopper Approved. Please feel free to leave one yourself as well.

Can I Cancel or Modify My Reservation?

Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. BookOnline.com does not change or modify existing nights to reservations. You can cancel your reservation either online at BookOnline.com or by calling our customer services number at (844) 951-3505. You may add a night to an existing reservation by creating a new reservation for your requested nights.

When Should I Expect My Refund After I Cancel?

Reservations cancelled online prior to the published cancellation policy typically take 7 - 10 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your method of payment and financial institution.

Where Can I Find the Hotels Telephone Number and Email Address?

All of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in the My Booking section of the website.

How Do I Subscribe To The Email Newsletter?

Visit our homepage at and enter your email address in the Newsletter box. You should begin receiving emails for upcoming specials, deals, and locations.

How Do I Unsubscribe To The Email Newsletter?

Unsubscribe instructions are at the bottom of the newsletter. We hate to see you go but hopefully when you begin traveling again you will renew the option to receive

What Credit Cards do You Accept?

We accept Visa, MasterCard, American Express, and Discover. Some properties may accept other forms of payment.

Can I Make a Reservation Without a Credit Card?

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else's card provided you have their permission. If this is the case please mention the card holder's name, and that they have given permission for you to use their card, in the 'comments' box when you make your reservation.

Can I Book a Room for Someone Else?

Yes, you may book a reservation for someone else. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.

Will my Credit Card transaction be safe and secure?

Yes, our secure server uses the latest and best 'Secure Socket Layer' (SSL) technology, the online industry's standard. Your personal data and credit card details are encrypted. We use a secure connection for your booking.

Does the Hotel Need a deposit or Payment in Advance?

We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation.

Do You Charge My Credit Card When Booking?

Yes, all reservations booked on BookOnline.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made.

What Documents Do I Need To Have For Check-In?

Most properties will require you provide a photo-ID along with a credit card for incidentals. Drivers Licenses and Passports can be used as photo verification.

Is There a Hotel Shuttle Service To/From The Airport?

Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to make arrangements directly with the hotel and additional charges may apply.

Is Parking Available? and What Type?

Long- and short-term parking rates vary by hotel. While most hotels offer free parking to their guests, many downtown and urban properties do charge a fee. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). There are many apps available to assist with parking locations and prices.

What If There Will Be More Than Two Adults In The Room?

Most properties will allow additional guests to stay in the rooms for an additional charge. Please check with the hotel for their individual policies. Please note most hotels will have a maximum occupancy requirement based on bedding and room type.

Do Children Stay Free?

Although this varies by property, typically children under 12 years of age stay for free in their parent's room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request.

Are Rollaway Beds/Cribs Available?

Most hotels offer rollaway beds and cribs, There can be a charge associated with usage and that varies by property. Some may have restrictions on what room types will allow rollaway beds.

Will I Receive Frequent Stay or Loyalty Points?

Some hotels offer points and reward programs, and some do not. We recommend that you inquire about points when you arrive at the hotel.

How Do I Book More Than 1 Room?

When booking a room, click on the drop-down menu for rooms and you will be given the option to select up to 8 rooms or 9+ rooms. BookOnline along with most properties consider 9 or more rooms to be a group reservation request.

What If I Want to Change My Reservation During My Stay?

BookOnline.com does not change or modify existing nights to reservations. If you have an emergency or are experience challenges with the property and a property representative is unable to resolve your concerns, then please call our customer service number at (844) 951-3505 Option #1 to speak to a customer service representative.

What If I Forget to Cancel The Booking?

If you do not cancel your reservation, you will be charged for the entire stay. Please pay attention to the individual properties cancelation policy and timeline to avoid this problem.

Is The Room Rate Per Person Or Per Night?

All rates displayed are nightly and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fees, taxes, and other surcharges imposed by the hotel are not included.

I Should Receive A Discounted Rate. How Do I Get This?

The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

When Will My Reservation Be At The Hotel?

Special Internet (promotional) Rates:
  • In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date. Rest assured, BookOnline.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at (844) 951-3505 for assistance.
"Standard Rates":
  • Depending on your arrival date, it takes a minimum of 24 hours before your reservation details reach the properties reservations system. Again, rest assured, BookOnline.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at (844) 951-3505 for assistance.

Once I Have Made My Reservation, Will I Receive Any Written Confirmation From The Hotel?

No. The email confirmation you receive from BookOnline.com is all you will need. It displays your BookOnline.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

I Did Not Receive An Email Confirmation - What Should I Do?

If for some reason you did not receive a confirmation receipt, give us a call at (844) 951-3505 and select to speak with a representative. Also be sure and check your junk or spam email folder sometimes confirmation emails can end up here.